People measure success in different ways but for Terry it is measured in the joy of his clients and their repeat appointments. Seeing his clients booked for standing appointments means that they are happy with his work and brings him a since of pride. Those standing appointments are earned through Terry’s dedication to his clients. He often will follow up with his clients to make sure that the look he has created is working for them and their lifestyle. This personal attention ensures that the client feels confident and comfortable with him and are able to relate and communicate any concerns. This mark of excellent customer service has many of his clients booking 5+ standing appointments.
“We want to make people beautiful. Its not always about what you see in the mirror. We search for the beauty inside as well as outside.”
While the move to open their own independent salon can be daunting for many beauty professionals, this was never a concern of Terry’s. Coming from a background in management of a large salon, his move to open an independent salon with Salon Suites, Vestavia Hills was a downsize. Initially the smaller space was one of the biggest adjustments. He adjusted quickly and learned to consolidate and really make the space his own. Now his suite is tailored to suit his needs and the needs of his clients perfectly.
Coming from a larger salon to a personal suite may seem as though there would be an isolation but Terry found out this could not be further from the truth. Not only do the salon owners help each other out and communicate on a daily basis but they also stay in touch on social media. Not only at his Vestavia Hills location but all the Salon Suites locations. Being a part of Salon Suites means that you are joining the Salon Suites family.
“Don’t feel as though you are alone because you are still apart of a family.”